Unused, unopened merchandise in original packaging and pristine condition can be returned for a refund or exchange within 10 days of the customer’s receipt of order with proof of purchase. Shipping costs will not be refunded. For policies on returns of defective and/or damaged goods, see the Damaged and/or Defective Products section below.
Please follow the instructions below for ALL returns:
Contact customer service at [email protected] to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label. Packages received without a RA# will be refused and returned to sender.
Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted.
Punch Studio is not responsible for any packages lost by the carrier. Punch Studio will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective.
Send the package to:
Lady Jayne | Return Authorization No. ___
6025 W Slauson Ave
Culver City, CA 90032
Keep a record of your shipment until you have received a refund or replacement.
For additional information on our return policies, please contact customer service at [email protected].
All returns require a Return Authorization Number (RA#). Any package returned without a RA# will be refused and returned to sender. Please see above for instructions.
DAMAGED AND/OR DEFECTIVE PRODUCTS
Items shipped in error or received damaged can be returned for refund or exchange within 10 days of customer’s receipt of order. Lady Jayne will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier. Please see above for notification and shipping instructions.
If you did not purchase the item on our website, please contact the retail store where you made your purchase.